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Reservation Notice


Policies & Terms

By placing a reservation with us you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Arrow Limousine to charge your credit card in full or part amounts relating to your reservation including but not limited to charging your credit card in full for the reservation should you be considered a no-show.

  • We accepts Visa, MasterCard. All orders are charged in Canadian Dollars(CAD). All charges including gratuities, beverage orders parking fees, or tolls or other booking requirement are billed to your credit card/account unless alternate arrangements are made with the office and noted on the booking. 

  • Cash or  E-transfer can be arranged.

  • A retainer is a fee paid in advance and used to hold goods or services and is non-refundable. 

    • A Set non-refundable retainer is required to confirm and hold a booking. As soon as your retainer clears, the vehicle is yours for that specific time and date and a charter is sent to your email address. We immediately begin turning away business for any and all inquiries that come in for that vehicle and date.

    • Bookings 5 or more hours require a retainer equal to half of the total balance upon securing your reservation and is non refundable.

  • Charges to your credit card will be processed immediately for your non refundable retainer. The remaining balance is due within 7 days of date of services. In the event that the charter goes longer than agreed upon then charges at the extra time rate will apply.  Charges will be made for any and all services added during your charter.​

  • Our company is based out of Red Deer as such any out of town charters will be billed from the time the vehicle leaves Red Deer and again until it returns to Red Deer. 

  • The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness (minimum $200 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($10,Per Glass), Burns ($500 Replacement/Repair), Smoking ( $100. per violation ) Upholstery Tears, or damaging stereo/TV ($500-1000, Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1500-2000) tampering/opening emergency exits ($850) etc. Any charges incurred will be charged to the credit card provided unless alternate arrangements are made by the client.

  • AGLC rules apply.

  • Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

    • Arrow Limousine is not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond our control; including but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, etc.

    • We will adapt our driving to account for changes in the environment. If the weather is not favorable our estimate timings may change drastically. We will drive slower when the road conditions require, or the visibility is reduced. Your safety is our Chauffeurs primary concern so please be patient, and try to understand why we are not driving the speed limits during adverse weather or when travelling on unpaved roadways. 

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